Every decision needs an address
Questions move surprisingly fast when people know where knowledge lives.
Knowledge doesn't stay together
Organisations rarely lose knowledge all at once. They slowly lose the places where it used to live.
The question didn't exist yet
Some questions don't get missed in refinement. They only become possible once the work begins.
Small changes are rarely small
The size of a feature request rarely reflects the complexity behind it.
Naming changes thinking
Names do more than identify things. They decide where thinking begins.
Requirements are interface design
A requirement is not only documentation. It is the first interface people use to understand a system.